New media
Problems playing video
If you're having problems playing video (or other media files) on Ourmedia, it could be:
A bandwidth issue. Video is notoriously bandwidth-hungry, so videos may stall midway through. (Most videos today, such as QuickTime videos, start playing a few seconds after they begin downloading to your hard drive, a process called progressive download. While YouTube uses streaming video, Ourmedia prefers downloadable video.)
If your video stalls, sometimes it will resume on its own after a few seconds. If it doesn't, try reloading the page. Videos also load faster or slower depending on your modem's connection speed and on how many others are sharing your network.
A media player issue. Because Ourmedia allows media to be uploaded in dozens of different formats, you may not have the proper software to view it. See How to play media files for information on downloading free player software.
If you have the right media player but your video or audio file repeatedly stalls when you try to play it, one alternative is to save it directly to your hard drive. Here's how.
If you continue to experience difficulties, please contact us, specify your problem with as much detail as possible, and we'll try to trouble-shoot it with you.
